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You
are based in Sydney, Australia. Why do you have a dedicated site for customers
from the United States of America?
We have so many US customers, we wanted to make it as simple as possible
for them to order, and have the prices in US dollars so that it was not
confusing. Many American preachers and pastors who visit Hillsong Church
or Hillsong conference, see our podiums and want to order them, then their
friends see their pulpits and want to order also. As a result we have
so many US customers, that we now have a streamlined system for orders
from the USA. Orders are air freighted to the USA faster than to some
parts of Australia. The free trade agreement between Australia and the
USA has also helped. As a result, US customers don't have to worry about
being charged extra taxes or duties.
Do
you have a showroom? Can I come and see your pulpits and tables?
Sorry! We only show our pulpits
at exhibitions. We do however, have a money back guarantee; 'love it or
send it back'. No one has sent one back yet, but if you were to order,
receive and for some reason not like your new pulpits,
we will refund all of your money. Our customers say the pulpits
always look better 'in person' than in the photographs.
Are
the pulpits guaranteed?
Yes for
12 months. Obviously this is for normal use and excludes dropping/ knocking
it over/ abuse.
Are
the pulpits stable?
The arc is extremely stable - you need to push it 15-20 degrees
before it will start to fall (the most stringent international standard
for lighting is 15 deg.) We have put a lot of effort into getting the
centre of gravity low and in the correct place. You can place a laptop
on the far corner, place a heavy book on top of that (a big bible) and
it will not topple. On the other hand, the stem has it some flexibility.
This flexibility is essential if the top is given a shock.
How
high is the pulpit to the bottom of the ledge?
The height to the ledge is 101cm/ 39.8". This suits 95% of the population.
In fact in all the pulpits we have made we have never needed to change
this height.
Do
the pulpits and tables come made up or do I need to assemble them?
We transport the arc and arc table flat in special boxes. This saves money
on freight and prevents them from being damaged during transit.
Are
they easy to assemble?
Very. Instructions are included. We have had a Korean customer say it
took 5 minutes to assemble even without being able to read the English
part of the instructions (it includes pictures) . We have never heard
of a church having trouble assembling the arc pulpits.
We
are worried about reflection- what do you suggest?
You will generally need the anti reflective film if you have a projector
screen behind the preacher. Also, if you plan to regularly film your church
meetings and services, you may need the anti reflective film. You can
order this already applied at the time of purchasing your pulpit (see
'arc range' page for price). To test if you need anti reflective film,
turn on your stage lighting and hold and old style (shiny) CD case or
mirror where the podium top would be. If you get reflections behind you
that are not suitable, you will need the anti reflective film on your
podium. However if you purchase your pulpit and afterwards decide you
need anti reflective film, your church can get it applied by a local signwriter.
We can give you the specification for the film (you can use an Avery or
3M product). This takes some skill to do the application well however,
so make sure they are able to do a good job. Well known churches like
Hillsong Church have the film on all of their Arc pulpits
and use them on international television. It looks great on TV/camera
(you can hardly tell). To see a picture of the arc pulpits
with reflective film click
here.
Did
you make the pulpit at Hillsong Church?
Hillsong Church Sydney have four of our arc pulpits which they use in
a range of meetings, including weekend services and conferences. They
also have more arc pulpits that are used in several Hillsong church extension
services throughout the city. Hillsong Church London, and Hillsong Church
Kiev also have two each of the arc podiums. Another well known Sydney
church; Oxford Falls CCC (Christian City Church- Pastor Phil Pringle))
has eight.
Do
you have a pulpit with adjustable height?
You have probably heard
of ergonomics- the study of human interraction with furniture and objects.
Our pulpits are designed using anthropometric ergonomic data (the same
ergonomic data the designers at Boeing use to design airplane interiors).
We found that by using a height of approximately 101cm (40 '') to the
bottom of the lip and an angle of approximately 20 degrees for the top,
that a pulpit will suit 95% of adult male and females. If your head pastor
is particularly tall - the height of a basket ball player or above, we
would make the pulpit a 4cm (1.5'') higher. Likewise if your pastor is
shorter in stature, we would make the pulpit 4cm (1.5'') lower. As you
can tell, 4cm (1.5'') is very little, so in most cases it is not worth
worrying about. The clear top also helps, it means the even if you are
particularly short, you can see through to the front row easily. The angle
is not adjustable. We found this was not necessary and if it was present,
it would be inconvenient - you can imagine that by trying to adjust the
angle, your notes and bible could quite easlily end up on the floor.
How
do I order and pay?
Go to the 'How to Buy' page of this website (see top right.)
Do
I need to get a cover?
Most churches order these (see 'Accessories' page of this website) since
they prolong the life of your puplit or table top. They are a fabric cover
to help keep your lectern and lectern table scratch and dust free when
not in use. They are essential if the pulpit and/or table are to be moved
around. The table and lectern covers are made from elastic edged cotton
drill.
I
am ordering from overseas. Will I therefore have to pay customs and duties?
Our experience with sending products to the USA is that because of the
free trade agreement between Australia and the USA, no taxes are charged.
We
have a narrow preaching platform and need to stand the pulpit one step
lower (230 mm) than where the preacher stands. Can the Arc Pulpit be made
higher to compensate and if so is there any difference in price ?
It is unfortunately more expensive- an extra $200 to add to the
height (custom work raises the price considerably). You have probably
thought of this already- but would it be possible to simply use a box
the same height as the step to place the pulpit on?- that would mean if
you have a different set up in the future that the pulpit would not be
too high.
Do
you have a customer list on this website?
Yes - go to the 'Testimonials' page of this website
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